To place an order, please follow these steps:
Creating an account is optional, but it offers benefits like order tracking and faster checkout. You can choose to check out as a guest if you prefer.
Once an order is submitted, it enters processing to ensure timely delivery. Therefore, changes to orders may not be possible. Please review your order carefully before finalizing it.
To track your order's status, log in to your Jayn account (if created during checkout) and visit the "Order History" section. You will find updates on your order's progress there.
We use Canada Post for shipping. Your order will be shipped via Canada Post to your designated shipping address.
Absolutely! We provide tracking information, including a tracking number, once your order is shipped via Canada Post. This allows you to monitor the progress of your delivery.
We offer a secure and convenient payment process via Stripe. You can make payments using major credit cards, including Visa, MasterCard, American Express, and more.
Yes, making payments through Stripe on our website is highly secure. Stripe employs advanced encryption and security measures to protect your financial information, ensuring a safe and reliable payment experience.
Currently, our primary payment method is Stripe. While we do not offer PayPal or cryptocurrency options, we continuously evaluate payment options to provide the best experience for our customers.
Jayn Jewelry does not charge additional fees for payment processing. You will only be billed for the total cost of your selected items and any applicable shipping fees.
For added convenience, you can securely save your payment information when creating an account during checkout. This allows for quicker and easier future purchases.
Our warranty covers manufacturing defects for a period of 1 year from the date of purchase. This includes defects related to materials or workmanship that affect the normal wear and use of your jewelry.
If you believe your jewelry has a manufacturing defect covered by our 1-year warranty, please follow these steps:
No, there are no additional costs for warranty claims covered by our 1-year warranty. We stand by the quality of our jewelry and will address any covered defects at no expense to you.
Our goal is to process warranty claims promptly. The duration may vary depending on the nature of the claim and the required actions. Our customer support team will keep you updated throughout the process.
Our warranty primarily covers manufacturing defects. Damage from regular wear and tear, accidents, or improper care is not typically covered. However, we are committed to ensuring your satisfaction and may assess each case individually.
Currently, we offer a standard 1-year warranty on our jewelry pieces, and extensions are not available. Rest assured that our pieces are designed to be durable and long-lasting.
We offer a hassle-free return policy within 30 days of purchase. If you are not completely satisfied with your purchase, please contact our customer support team to initiate a return.
Yes, we accept exchanges within the return period. If you would like to exchange your jewelry for a different product or size, please contact our customer support team to initiate the exchange process.
To initiate a return or exchange, please follow these steps
If your return or exchange is due to a manufacturing defect or an error on our part, we will cover the return shipping costs. For other reasons, such as change of mind, the customer is responsible for return shipping fees.
We strive to process returns and exchanges promptly. The duration may vary depending on the nature of the return or exchange and any necessary inspections. Our customer support team will keep you informed throughout the process.
Personalized or engraved items are not eligible for return or exchange unless there is a manufacturing defect or an error on our part. Please contact our customer support team to discuss any concerns.
Yes, we provide the option for gift wrapping your jewelry purchases. We want to make your gift-giving experience extra special.
Our gift wrapping service includes:
During the checkout process, you will have the option to select gift wrapping for your order. Simply choose this option, and your jewelry will be beautifully wrapped and ready for gifting.
Yes, there is a nominal fee for our gift wrapping service. The exact cost will be displayed during the checkout process.
Yes, you can include a personalized message to accompany the gift-wrapped jewelry. During checkout, you will have the option to add a special message.
While we aim to provide an elegant and cohesive gift-wrapping experience, we do not offer customizations for wrapping paper colors or styles at this time.
At the moment, Jayn Jewelry primarily operates online, and we do not have physical stores. You can explore our stunning collection and make purchases directly on our website.
While we currently focus on our online presence, we are always open to exploring opportunities for growth. Any plans for physical retail locations will be announced on our website and social media channels, so stay tuned for updates.
To stay informed about any future developments, including the opening of physical stores or partnerships with stockists, we recommend subscribing to our newsletter and following us on Instagram and Facebook. We'll share exciting news and updates with our valued customers.
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Contact Jayn Jewelry at info@jaynjewelry.com
