Thank you for choosing Jayn Jewelry for your jewelry needs. We are committed to ensuring your satisfaction with your purchase. In the event that you need to return or exchange an item, please review our Refund and Returns Policy to understand your options and how the process works.
Returns
Eligibility for Returns:
- You may initiate a return within 30 days from the date of your purchase.
- To be eligible for a return, the item must be in the same condition as when you received it.
- Worn, altered, or damaged items due to improper care are not eligible for returns.
Return Process:
- To request a return, please contact our customer support team at the Contact Page.
- Provide your order details and the reason for your return request.
Return Shipping:
- If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.
- For returns due to other reasons, such as a change of mind, the customer is responsible for return shipping fees.
Refunds:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your financial institution.
Exchanges
Exchange Eligibility:
- We accept exchanges within 30 days of your purchase.
- To be eligible for an exchange, the item must be in the same condition as when you received it.
Exchange Process:
- To initiate an exchange, please contact our customer support team, and they will guide you through the exchange process.
- You may need to return the original item as part of the exchange.
Exchange Shipping:
- If the exchange is due to a manufacturing defect or an error on our part, we will cover the shipping costs.
- For exchanges due to other reasons, the customer is responsible for shipping fees.
Sale Items
Please note that only regular-priced items are eligible for refunds. Sale items, including items purchased during promotions or sales events, cannot be refunded.
Contact Us
If you have any questions, concerns, or need assistance with returns or exchanges, please reach out to our dedicated customer support team at the Contact Page. We are here to ensure your satisfaction and provide you with the assistance you need.